Refund Policy

For all refunds please email (support@orders-2-go.com).
We will respond within 24-48 hours to best accommodate your needs.
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IWI Refund Policy:
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
You must contact us via email (support@orders-2-go.com) and get an RMA# prior to returning any goods and buyer is responsible for return shipping as well as a 30% restocking fee.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
(If applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
(If applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at (support@orders-2-go.com)
Sale items
(If applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Shipping
To return your product, you should mail your product to: 1130 Meyers Parkway, 44805, Ashland, OH, US
You will be responsible for paying for your own shipping costs for returning your item as well as a 30% restocking fee. Shipping and restocking fee costs are non-refundable.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Tycon Net Refund Policy:
You may return any unopened merchandise (except skincare, hair care, and cosmetic items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping. We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.

If your package is returned to the supplier marked as "refused", "unclaimed", or "undeliverable", you will be refunded minus shipping and 20% restock. Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error. It is the retailers responsibility to verify all customer address information before submitting orders to the supplier. Refunds for "undeliverable" or "lost" packages due to incorrect address information will not be granted if merchandise is not returned to the supplier.

Orders are shipped via FedEx Smartpost/USPS. Sometimes tracking may be untraceable. If package is lost, stolen, or refused/undeliverable/returned to sender, a credit cannot be issued until the package is received back in our warehouse. If the package is not received, no credit will be issued.

In order to return merchandise, you must obtain an RMA number from our customer service department. Credit will not be issued on returns without an RMA.
Diamond Refund Policy:
RMA can only be requested within 30 days of receiving the item. You must have a Return Authorization(RA) number before returning any merchandise to us.

We must be contacted when a tracking number is showing as info received. We then have to issue a tracer with the shipping carrier and wait up to 8 business days for a response before credit can be issued.

Return Policy Guidelines:

- All electronic returns require the serial number off the item for processing. RMA request may be submitted without this information, but may be delayed or rejected. Please provide the serial number in the RMA notes field if possible to avoid any issues.
- Defective product must be in original factory carton with all original packing materials.
- All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, these costs will be deducted from your refund, or credit may not be issued.
- The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
- Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused.
- Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
- If the product is found to be non-defective, an inspection fee of 15% per unit will be deducted from your refund.
- The supplier will not accept discontinued products back. You must re-sell the item or contact the manufacturer.

Damages:

Our Damaged on Arrival (DOA) Policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions:
1. Note any damages on the receipt.
2. Refuse the shipment (if possible) so that it is returned to us for freight claim processing. If damaged item is accepted via UPS/FedEx Ground, contact us for freight claim to be issued; if via truck/LTL, the receiver is responsible to place the claim with the carrier within 10 calendar days of receipt. Damage claims are the responsibility of the co-signee. The shipping cartons, packing and content should be retained in the same condition as received, this will be needed for claim to be processed.

SPECIAL RETURNS:

*Cell Phones: Supplier does not accept returns; must contact the manufacturer.

*Consumables: This supplier cannot take back consumables (ie paper, ink, software, cd/dvd disks, etc). If the item is sent back, the supplier may refuse the package, especially if opened.

*Refrigerator/Wine Coolers/Freezers: Supplier cannot accept these back. You must file a damage claim with the shipper if damaged or contact the manufacturer if defective.

*Products with Manufacturer's warranties: Any products that have a manufacturer's warranty may need to go through them directly. See product descriptions for more information.

***Restrictions may apply, see the product descriptions for specific manufacturer policies.***